SWAK University Services
Affiliate OFF-Campus Store
Frequently Asked Questions
What provider do you use for shipping?
All of our packages are shipped via UPS Ground shipping to ensure they arrive on schedule.
Do you offer expedited shipping options?
Yes, but not online. If you need to expedite your shipment please contact our Customer Service department. They will work with you to determine the best method to get your package delivered on time.
How can I verify you received my order?
Regardless of how you place your order (online, phone or mail), you will receive an order confirmation email. For mail-in orders, it can take up to a week before you receive your order confirmation email. If you have not received an order confirmation email, first check your spam folder. If it is not there, you can use the Contact Us form to request an order confirmation or you can call Customer Service anytime between 9 am & 5 pm CST, Monday-Friday.
Can I include a card if I am ordering online?
Yes. Once you have added your care package to your shopping cart you will be given an opportunity to include an encouragement message that will be placed inside your care package.
SWAKU Affiliate OFF-Campus Store
Show your student you care by ordering a great college care package from the college care package experts, SWAK University Services. SWAKU is a family owned business distributing high-quality care packages since 1984. All care packages are designed and redesigned with input and feedback from real college students. We ship our care packages to every corner of the country, on or off campus for just $9.95. So order with confidence, your satisfaction is guaranteed.